Frequently Asked Questions by Canadian Players

Question: How do I Register a New Account?

Answer: All you need to do is fill out the online casino application form, which takes just a few minutes to complete. Remember to enter the correct details and don't lie about anything. Players must be 18 years old or above.

Question: How do I Deposit into the Casino?

Answer: You can find plenty of reliable online casino payment methods by heading straight to the cashier section or to the banking section.

Question: Is it Safe to Deposit into an Online Casino?

Answer: Providing you are depositing into a fully licenced online casino which has a proven track record, you shouldn't have any problems.

Question: How do I Install the Casino Software?

Answer: This is the easy part. All you have to do is follow the simple onscreen instructions just as you would when downloading any other program from the internet. The installation process should take just a couple of minutes to complete.

Question: Will the Casino Pay if I Win?

Answer: The casino has no reason not to pay you, but if they are reluctant to pay for some reason, you will need to get in touch with a member of staff immediately, or with the authority which actually licensed the casino.

Question: What Happens if I Win a Progressive Jackpot?

Answer: If the jackpot happens to be a rather large amount, that prize will need to be verified by the casino and they may also want to contact you to discuss the most effective ways of withdrawing your huge win.

Question: What Happens if I have a Technical Issue?

Answer: Players can generally contact the customer support via telephone, email or Live Chat and this support is usually toll free and available 24 hours per day.

Question: Why is My Account Locked?

Answer: Perhaps you entered an incorrect password to many times. If this happens, contact the support.

Question: What Happens if I get Disconnected Half Way Through a Game?

Answer: The result that would have happened will be applied to your balance. The next time you check your balance, it should have automatically corrected itself.

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